We offer 7 days return policy for all products, if something goes wrong with an eligible product and you notify us within 7 days of receiving the item, we will help you to reach a satisfactory resolution such as a return for replacement, exchange, or refund.
After 7 days, our return policy expires and refunds/returns/exchanges are no longer covered. However, if you are dissatisfied with an item for any reason and the return policy has expired, you can still contact us at help firstname.lastname@example.org or Call 08028169579 and we will try to help if we can.
If the product has a manufacturer’s warranty that is still active after the return time frame has elapsed, the buyer should contact the manufacturer directly. However, if the service center is not in your location, you may choose to contact us.
Please note that you will be responsible for the shipping cost and cost of repair (where the defect is not covered by the manufacturer’s warranty). arklantech will not replace or issue a refund for items that fall into this category.
For change requests on eligible items which are not defective, you will be entitled to a replacement, exchange or a voucher refund and you will bear the cost of shipping fee as well as the cost of retrieving the previous item
General Return Process
Registration of Complaint:
Register your complaint before the return policy expires
2. Complaint Review:
Within 24 hours, your request will be reviewed by us.
3. Complaint Feedback:
After your complaint is reviewed, your item may or may not be authorized for return depending on the ‘General Return Policy Eligibility’ factors described above.
If a return is not authorized, this will be communicated along with the relevant reasons. If return is authorized, you will be sent an authorization along with appropriate information on how to send the item across to us
4. Return of Item:
If a return is authorized, you will be asked to return the item within the timeframe communicated while ensuring that: (You will bear the cost of shipping and retrieving the item)
The item is returned in its original packaging with all accessories intact
The item is in the same condition it was in when delivered
The invoice is included with the reason for return written on it
Once your return is received you will receive a confirmation, however, if the item does not meet the criteria required for Return of Item, your return may be declined. Please note that this confirmation is simply a confirmation of the return and not of any defect, etc. as the item has not been inspected thoroughly.
6. Resolution Processing:
Depending on the exact issue final resolution after return confirmation may happen very quickly or may take longer. Scenarios involving relatively detailed inspections or examinations may take longer.
7. Final Resolution:
Your repair, replacement, or exchange will be on its way to you.